Inform your head office according to your set procedures and complete forms to ensure that details are documented.If the food is available seal and store safely, labelling as appropriate as there may be a visit from the local EHO who will ask for the sample if available.Was an allergen request submitted? (It maybe the first time this person has had a reaction).What details were given at the order booking stage?.It may be that you take a contact number and follow up once treatment has been received… Here are some areas to consider: Once the customer is stable and under medical care you need to review your internal processes. “There are a number of areas to consider. The person should not be moved and where possible lay flat with legs raised until the ambulance arrives.” What Caterers should do after a customer allergic reaction Administer the adrenalin injector in the outside of the person’s thigh, if you need to administer a second injector it should be in the other leg. If an adrenaline injector is administered the customer should always go to hospital to be reviewed and assessed as ‘late phase’ reactions can occur up to 2-6 hours later. The customer may not want to cause a fuss but it is best to call an ambulance as they can deteriorate quickly in the event of anaphylaxis. If the reaction is severe, state that it is an anaphylaxis reaction. Call 999 for an ambulance and then check that the customer has an adrenaline injector that they are able to self-administer, or your first aider is present to assist administering. “Your first priority is to ensure your customer receives fast medical assistance. What Caterers should do during a customer allergic reaction What to do if a Customer has an Allergic Reaction to your Food by Caroline Benjamin, Founder of Food Allergy AwareĬaroline works with all kinds of food service businesses from health care trusts to high street restaurants and cruise liners, helping them shape their allergen processes and policies through consultancy, training, events and workshops.

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